Our ecommerce support package will provide business owners with turn key security, peace of mind and on demand service support for their website. We understand that running an ecommerce business can be a cumbersome task that often times will require the attention of a web developer to immediately isolate and correct an issue. With this website service package we provide two (2) service hours at a discounted rate to provide prompt and immediate solutions without the hassle of wondering about the cost. These service hours can be used for items such as: image updates, text updates, page modifications, page creations, SEO adjustments, product creations, coupon codes, user management, eCommerce support, phone consultations, customer support or general guidance. The two service hours included with your ecommerce support package will reset each month and will not accumulate for use in another month or project. Skynet Solutions provides immediate action for those subscribed to our support packages.

Also included in our ecommerce support package is the implementation of a security scanning and monitoring software. This will provide you with a stronger defense against malicious hacking attempts.

Keeping WordPress core and its plugins up to date can ensure proper website operation as well as remove any exposed website security vulnerabilities. It can be hard to keep up with the latest updates and devastating if something goes wrong or there is an incompatibility issue during the process. To help maintain the best experience possible for both you and your website’s visitors, Skynet Solutions includes Monthly WordPress Maintenance updates with our ecommerce web support package to ensure your website consistently remains at peak performance.

Website functionality will be reviewed after performing maintenance updates and you will be notified via the contact form on your website after each monthly maintenance update schedule has been completed. Paid for or subscription plug-ins that are expired or cannot be updated and may require a license renewal. Skynet Solutions is not responsible for repairing or re-purchasing depreciated or expired plug-ins.

Included in the Ecommerce Support Package:

• WordPress Updates
• Theme and Plugin Updates
• Backups
• Security Software Implementation
• 2 Hours of On-Call Service

Need more support?

Its impossible for us to configure ecommerce support packages that will suit the needs of all. If that is the case we invite you to reach out to us so we can discuss your ecommerce needs and prepare a support package that is specific to your business.