Our ecommerce support package will provide business owners with turn key security, peace of mind and on demand support for their website. We understand that running an ecommerce business can be a cumbersome task that often times will require the attention of a web developer to immediately isolate and correct an issue. Five (5) service hours, at a discounted rate, are included with our ecommerce support package. These service hours can be used for items such as: providing specific reports, image updates, text updates, page modifications, page creation, SEO adjustments, product creation or modifications, coupon codes, user management, eCommerce support, phone consultations, customer support or general guidance. The five service hours included with your ecommerce support package will reset each month and not accumulate for use in another month or project. Skynet Solutions will provide immediate action for those subscribed to our support packages.
Also included in our ecommerce support package is the implementation of Off-site Backups for your website. This along with the installation of security scanning software will provide you with a strong defense and solid recovery option in the event your website is hacked, lost or corrupted.
Keeping WordPress core and its plugins up to date can ensure proper website operation as well as remove any exposed website security vulnerabilities. It can be hard to keep up with the latest updates that are available and devastating if something goes wrong during the updating process. To help maintain the best experience possible for both you and your website’s visitors, Skynet Solutions includes Monthly WordPress Maintenance updates with our basic web support package to ensure your website consistently remains at peak performance.
Website functionality will be reviewed after performing maintenance updates and you will be notified via the contact form on your website after each monthly maintenance update schedule has been completed. Paid for or subscription plug-ins that are expired cannot be updated and will require a license renewal. Skynet Solutions is not responsible for repairing re-purchasing depreciated or expired plug-ins.
Knowing your websites traffic analysis is pivotal for businesses and is why it is also included in our basic web support package. Skynet Solutions will provide an easy to digest traffic analysis report on a monthly basis.
Included in the Ecommerce Support Package:
• WordPress Updates
• Theme and Plugin Updates
• Off-Site Backups
• Security Scans
• Monthy Reporting
• 5 Hours of Support
Need more support?
Its impossible for us to configure ecommerce support packages that will suit the needs of all. If that is the case we invite you to reach out to us so we can discuss your ecommerce needs and prepare a support package that is specific to your business.