Managing your SmarterMail Email Accounts

In this write up I am going to go over some of the basics with managing your email accounts with our email software SmarterMail by SmarterTools. Additional information can be found on the SmarterTools website here:

A best practice first step when setting up any email account is to set the Recovery Email Address. The Recovery Email Address is used in the event that you cannot access your account and need to reset the account email. The Recovery Email Address can be any other email account that you have access too. To set the¬†Recovery Email Address, first log into your account. Then go to your Account Settings section (1) and input the Recovery Email Address into the “Recovery Email Address” input box (2) under the User block. Click the Save button (3) located at the top to complete the action. See reference image below; click to enlarge.

Email Recovery

Now that the Recovery Email Address has been set the user can successfully recover their account and reset their password via the login screen “Forgot Password” link.

Forgot Password Link

While you are in your account settings please notice the left side navigation column links (4). The links in the left side navigation column are specific to the section you are in and will change. The available left side navigation links in this area include items like: scheduling or setting up your Autoresponder, Calendar integration, email signatures and more.

Domain Administrator access is granted to those who are recognized as the company or business owner. This access level will grant you additional control and settings that a normal user will have or see. This section is accessed by clicking the Domain Settings link (5) at the top of the page. See reference image below. This section will start you in the Accounts section (6). There is a Users and Aliases tab/button (7) that spans above the grid. Clicking these will allow you to view, access, create or delete accounts and aliases in your email system.

Email Account Setup

To create a new User account click the New button (8). To edit an existing User account simply click the account row you would like to modify or review. Click the Save button in the top after making any changes to complete the process. To return, or go back, you can click the Accounts link in the left navigation column (6).


Click the Alias tab to edit or create a new Alias (9). See example image above. To edit an existing Alias simply click the item from the row you would like to modify or review. Click the New button (10) located at the top to create a new Alias. When creating an Account Name or an Alias Name remember that it only needs the prefix of the email address. For instance if you are creating an alias; you will only need to put “info” into the name input box. The Display Name is not required and is only for internal purposes. When adding email addresses to an Alias you will need to include the entire email address. These are the email addresses that will receive messages that are sent to the info@yourdomain address. Click the save button at the bottom of the window to complete the process. See example reference image below.

Email account integration help pages:

iPhone Email Setup

Andriod Email Setup

Outlook Email Setup


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Business Technology

Video Conferencing and File Sharing with your Hosting Package

All of our Business Hosting Packages include email hosting, which also means that you have access to our provided email software SmarterMail. This provided email software has many features but I would like to concentrate on a few features that you may not be aware of and have complete ability to utilize. Eliminate third-party services and streamline your workflow with these easy-to-use built in Video Conferencing, Screen Sharing, and File Sharing tools.

There are plenty of video conferencing options available to choose from these days, however most of them require an account, a download or an app installation just to attend. There is nothing worse than wasting time trying to agree on a video conferencing app that your clients already have, prefer or have used in the past. This is where utilizing the available video conferencing software included with your Skynet Solutions Business Hosting package can shine. Create a meeting space and share a link to your client or viewer within seconds. The link will not require any sign up or download as its browser based and will only require an internet connection. It’s a simple one click process before being presented with very familiar video conferencing controls and interface. See our walk-thru guide here.

Screen Sharing Options

Meeting organizers have typical video conferencing control options like restricting guests, setting permissions, quality settings and password protecting meetings. Organizers and attendees can share their entire screens, specific applications or individual browser tabs during the meeting. Once a meeting workspace has been created it can be used multiple times or used as an ongoing meeting space.

Video Conference Meeting Spaces

Shared files and file storage are stored in SmartMail’s integrated File Storage area, making it an easy to access and download files even after the meeting has ended. After uploading files to your dedicated storage area you can send a link for download or set a secure password to allow for file downloading.

File Storage

This was just a quick synopsis of two very important and available tools that you might not have been aware of. Please view our walk-thru guide on using these features in the blog article link below.

See our walk-thru guide for using SmarterMail Video Conferencing and File Sharing here:


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