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Marketing

Exploiting Publishing Calendars for Social Media

In the journalism industry, editorial calendars are used to control the scheduled release of information and content. If the content is released too late, it will no longer be relevant to audiences that it is intended to reach. With the transition from print media to online formats, many journalistic outlets are still using editorial calendars for new stories, however, with the rise of social media, these calendars have begun to include social media as well.

For businesses that aren’t journalistic outlets but have social media profiles, creating an editorial calendar can help organize content while keeping it consistent and relevant. Publishing calendars can help the great writers employed at a business keep on task while keeping in step with the objectives of the business. If the business has a group of writers that specialize in different topics, a publishing calendar can help divvy up content that matches the strength of a given writer. The amount of content that is included in the calendar is at the discretion of the business, but it is important to not give the writers more content to write than is manageable.

One of the best reasons for creating a publishing calendar for social media is that it creates a record of when the content was posted and what that content was. This can be helpful for determining future analytics to see what content worked the best and received the most engagement. By having this data handy, successful social media implementation will be a breeze. The downside is analytics take time to gather and during that time some good and bad times may come. Just remember it’s all part of the process!

If you are struggling with your social media content and outreach strategies, Skynet Solutions can help you succeed in this growing medium. You can fill out our contact form to get started today. You can also connect with us on FacebookTwitterGoogle+ and LinkedIn!

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Marketing

Social Media Impacts on Businesses

Businesses can use social media to accomplish a wide variety of objectives within the organization. This powerful, constantly developing medium can help small businesses create a communication platform to efficient market their products and services and build relationships with customers to expand their reach. Large businesses can use social media as an effective means of intimate public relations and information dissemination. Building Customer Relationships Utilizing social media allows a business to strengthen its relationships with their consumer base. The greater the engagement a business sees, the greater the impact on sales. By having real-time contact opportunities available at any time, customers are able to express their opinions and needs to a company to allow more informed decisions. This can be used as a great tool for market research as well! Customer Retention If a social media user currently follows a brand, it would be likely they are prone to buying that brand’s products. By creating a positive façade on social media a company can create loyalty with their consumer base. This will also allow customers to share your company with their friends to further increase sales. Product Marketing Social media provides a free and real-time opportunity to expose potential customers to the products or services offered by a business. For every follower you have on a social media platform, you could potentially be receiving one imprint of that product with each. Public Relations For larger companies, dispersing information and having it be well-received by a media outlet is tricky. With social media platforms, you are in control of what information gets released and the exact timing. When dealing with corporate news timing can be crucial. Social media can be an effective outlet for sharing a unique message in the tone intended with the proper timing! If you are struggling with your social media content and outreach strategies, Skynet Solutions can help you succeed in this growing medium. Call our contact us through our online form to easily solidify your place in the social media realm!

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Marketing

How to Handle a Social Media Crisis

Big or small, all companies on social media go through a crisis at some point. Whether it’s a problem with your company itself that ends up manifesting on social media or a careless employee posting a questionable tweet to what they thought was their personal account, few brands make it through completely unscathed in the digital age. When you’re confronted with a social media crisis, it’s important to act quickly and decisively to address the concerns of your customers so they don’t lose their trust in you. Here are the steps to take when confronted with a crisis so you can work it out in a way that is consistent with your brand: Identify the crisis and its source:before you act, you have to know what you’re up against. Was this something that went wrong internally (like that careless employee who intended to tweet to their work account but didn’t), or is this something external that is just now being brought up on social media (such as a major defect with your product that customers are noticing and taking to social media to discuss). Is this a crisis or not:everyone gets negative reviews on Facebook or has a mean tweet sent out about their business once-in-a-while. That does not a social media crisis make. It is a social media crisis if it is a departure from the norm (you usually get one or two negative Facebook reviews in a month and you’ve gotten 50 in the past hour) and it has the potential to impact whether or not people will use your business. Talk to your social media manager: hopefully they were the one who alerted you to this issue in the first place, otherwise you might need to start looking for someone new. Ask them how this issue came to their attention, how long it has been happening, if anything like this or with this customer has happened in the past and if/how they have responded to this incident. Then work together to develop an acknowledgement post, an internal investigation of the incident and an apology to your customers. Acknowledge that something happened: you don’t have to know all the facts or who was responsible to know that something went wrong and customers are upset. Create a post—on the platform where the issue originated—letting your customers and fans know that you are aware there has been a problem and you are looking into it. Figure out what happened: figure out what happened and quickly. Trace the problem back to its source, find out who or what (if anyone) was at fault and then decide what action needs to be taken internally (does someone need to be fired, do employees need some kind of additional training, does the method of manufacturing your product need to change) to make sure this never happens again. Be thorough, but also try to be quick. The longer customers go without hearing from you, the more rumors will start to circulate. To delete or not to delete: many social media crises are caused by inflammatory comments posted by disgruntled employees looking to embarrass a former boss or workplace or careless employees who think they’re posting to their personal account. It is up to you to decide whether or not to delete this post. But remember, by then someone will have already screenshotted it and there is no way to get rid of that. So don’t try and pretend like the post never happened. Say you’re sorry:and mean it. There’s not much the American public can’t forgive with a sincere apology. Explain how this problem came about, how it has been handled within the company and how you are taking steps internally to make sure nothing of this nature ever occurs again. Then immediately get to work putting those plans in place. Customers will forgive just about anything once. But if the same thing happens twice, it will be much harder to gain their trust back. In the meantime, you can always call the experts at Skynet Solutions for all of your social media and marketing needs. We have an expert team that can build you a social media strategy that will work on any platform or any combination of platforms that you choose for your business. Whether you’re targeting specific customers or just want to spread the word about your new business, we can handle it. We also have a talented development team who can build you anything from an e-Commerce website to custom software. With our diverse range of skills and experience, we are sure to have the tools you need to make 2016 your business’s best year yet. To get in touch with us, you can fill out the online contact form on our website. You can also connect with us on Facebook, Twitter, Google+ and LinkedInfor more information about our services, updates from our blog and marketing tips and tricks.

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Marketing

Social Media Hacks: Getting Your Business on Pinterest

When it comes to marketing, Pinterest really has it all. While many people write it off as a virtual corkboard only used by teenage girls, the statistics prove it’s a social media heavyweight. Did you know one-third of all the existing Pinterest accounts belong to men? And unlike on other platforms, promoted pins actually perform just as well as, and often better than, organic pins. And pins with prices attached aren’t a turn off at all. In fact, they get 36 percent more likes than pins without prices. It really is a marketing paradise. So here’s how you get started: Strategize: like with any other social media platform—or any marketing strategy—you don’t want to go in shooting blindly. You need to design a comprehensive strategy, set tangible goals and figure out your target demographic. Side note: reading this blog post does not count as designing a comprehensive strategy, sorry. If you have other social media platforms, you have already done this before and can adapt it to fit your Pinterest account. When creating a strategy, take into account the product or service you are selling, the people you want to sell to and how you want them to come to you (do you want them to end up in your brick and mortar store, or do you only need them to go so far as your website). Sign up: you can sign specifically as a business and get special business tools only available to business accounts. You can also check out their “success stories” tab and look at the accounts of businesses that have been really successful on Pinterest. See what they’re doing and adapt it to fit your strategy—with social media, the best way to learn is often by example. Find people to follow: competitors, customers, suppliers, industry leaders…all these are great accounts to follow. And they apply no matter what industry you’re in—you definitely have competitors, customers, suppliers and industry leaders no matter your field. Also, make sure to follow some fun, funny stuff. Everybody likes a good cat meme now and then. So make sure to follow funny boards—even if they don’t relate to your business—and repin their pins from time-to-time. Trust us, your customers will love it. Create your first boards: you can make them about anything you want. Your boards can be funny or inspirational. They can feature your products, creative ways to use your products or tutorials. You can create boards about things that you are passionate about or about other things your business is involved with. Do you and your employees take time to volunteer at the humane society? Make a puppy board. Remember, this is a marketing tool, but it is also an opportunity to let customers interact with you and get to know you and your company. Use your Pinterest not only as a sales tool but as a way to humanize your brand. Start pinning and repining: there are lots of ways to make Pinterest easier on yourself. You can purchase promoted pins (similar to promoted Facebook posts or tweets) that will show up in pinners feeds even if they don’t follow you. They use a tailored algorithm to make sure your promoted pins show up in the feeds of customers who would be interested in your product. You can also install the pin it browser tool, which lets you pin things directly from a webpage, without having to save links and images and find them later. Also, make sure to install a “pin-it” tab on your website to let all your customers know you are now on Pinterest and enable them to pin material from your site to their boards. Make sure to repin—interacting with your customers and followers makes them more likely to continue to interact with you and use your business in the future. Start selling: as a side note—if you are a retail business, you can also sell products on Pinterest. Yes, you can redirect customers to your website from your Pinterest profile, but you run the risk of losing a buyer when you do that. If you let people buy your products in app, you will see increased sales. Check your analytics: since you signed up as a business, Pinterest will give you customized analytics reports about your account. Take advantage of this. These analytics reports make it much easier to track your account, new followers, repins and more and see if you’re hitting your goals set out in the first step.  In the meantime, you can always call the experts at Skynet Solutions for all of your social media and marketing needs. We have an expert team that can build you a social media strategy that will work on any platform or combination of platforms that you choose. Whether you’re targeting specific customers or just want to get the word out about your new business, we can handle it. We also have a talented development team who can build you anything from a basic website to custom software. With our diverse range of skills and experience, we are sure to have the tools you need to make 2016 your business’s best year yet. To get in touch with us, you can fill out the online contact form on our website. You can also connect with us on Facebook, Twitter, Google+ and LinkedIn.